Orders placed before February 16, 2026 were still placed in our previous shop system.

Your order has been transferred to our new shop system and has been assigned a new order number there.
Individual order details However, they can up to 72 hours need to be fully displayed.
This new order number is required to register the return.

Is there already a return label included with your package?

✓ If so: Use this directly. You do not need to register online.
→ If not: Please register your return online.

How to register your return online:

1. Open order overview
Search for your order by order date.

2. Copy the new order number
Your order will be displayed there with a new order number, which you will need for the return.

3. Register return shipment
Use the new order number and your email address.

To register, you will need:

• New order number
• Email address you used to place your order

To the order overview

Register return

Usually takes only about 2 minutes
Both links open in a new tab.

You can register your return directly in the returns portal.

You will need:

• Your order number
• The email address you used to place your order

Register return

Usually takes only about 2 minutes
Opens in a new tab