Shipping and payment

Shipping costs & general information

Germany: Standard €3.95
Free shipping on orders of €100 or more

Shipping Zone 1: Standard €6.95
Belgium, Denmark, Luxembourg, the Netherlands, Austria, Poland

Shipping Zone 2: Standard €8.95
Sweden, France, Italy, Spain, Portugal
Free shipping on orders of €120 or more in France and Spain

Shipping Zone 3: Standard €9.95
Finland, Estonia, Greece, Ireland

Switzerland: Standard €9.95

United Kingdom: Standard €8.95
United Kingdom of Great Britain and Northern Ireland

All other countries: Standard €19.95


General Information

We have dedicated stores and official retailers in the U.S., the Czech Republic, Bulgaria, Slovenia, Hungary, Romania, and Croatia that offer tailored services, faster shipping, and exclusive deals. Click here to view the list and find your country:

Delivery time:

You can find the estimated time it takes for our items to be ready for shipment directly on the product pages in our shop. Delivery takes 3–5 business days within Germany and 5–10 business days internationally.

If a product you ordered happens to be out of stock, we will contact you right away.


Logistics partner:

DHL
Deutsche Post


Insurance:

All packages and letters are adequately insured at no extra cost to you.


Import taxes and customs duties

If you're ordering from outside the U.S., you may have to pay import taxes and customs duties. (Applies to non-EU countries.)

You may be asked to pay for these once your order arrives in the destination country.

Groundies GmbH is not liable for import taxes or customs duties imposed by your country’s national import authority. These fees are the responsibility of the recipient and are in no way controlled by Groundies GmbH.

Import duties and taxes vary by country and depend on the value of your order. If you have any questions, please visit your country’s government website or contact your national customs office for more information.


Damage during transport:

Please follow these steps:
Any damage caused during shipping must be reported immediately to the shipping carrier upon receipt of the goods. Please then notify us of any damage you have identified. If you wish to return the goods, please notify us in advance by email, fax, or phone.


Returns:

For returns that result in a refund, the amount will be refunded to you via the same method you used to make the payment to us.